The app doesn't connect to my TV

Our application works only on the Samsung Smart TV and it's must be connected to the same Wifi network look like your iPhone/iPad.

If you're facing issues connecting the app to your TV please carefully follow these steps:

• Make sure that your TV is ON.
• Make sure that your TV has the Wifi capability.
• Make sure that your phone/tablet is connected to the same Wifi/LAN network as your TV.

You can check the connection status from our app settings and you see in the first item the name our your TV :

Edit the item by clicking on the pen icon :

To verify that you have authorized our app to access your TV :

Settings > General > External Device Manager

 

> Device Connection Manager

> Device List

You have to click on iPhone/iPad item to choose Allow

If after doing that you're still facing the same issue, please contact our support and we will assist you.

NB:
Please be aware that we don't support the H & J series in iOS version. If your TV model belongs to this range, we're sorry you will be able just to control the volume.